Privacy policy

 

OVERVIEW

MYKO operates this store and website (the "Services") to provide you with a curated shopping experience for cognitive performance supplements. MYKO is powered by Shopify, which helps us deliver the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

By using the Services, you acknowledge that you've read and understood this Privacy Policy.

INFORMATION WE COLLECT

We collect the following types of information, depending on how you interact with us:

Contact details Name, shipping address, billing address, phone number, email address.

Payment information Card details, payment confirmation, and transaction information. We never store your full card number — payments are processed securely through Shopify Payments and Stripe.

Account information Username, password, preferences, and subscription settings.

Order & transaction information Products viewed, added to cart, purchased, returned, or exchanged, and your order history.

Communications Messages you send us, including customer support requests.

Device & usage information IP address, browser type, device type, and how you interact with our site (pages viewed, time spent, navigation patterns).

HOW WE COLLECT IT

  • Directly from you — when you create an account, place an order, sign up for emails, take our quiz, or contact us.
  • Automatically — through cookies and similar technologies when you use our site.
  • From service providers — Shopify, Klaviyo, Recharge, and other tools we use to run MYKO.
  • From advertising partners — Google and Meta, when you interact with our ads.

HOW WE USE YOUR INFORMATION

To provide our Services Process orders and payments, manage your subscription, arrange shipping, handle returns and refunds, manage your account, and enable product reviews.

Marketing Send emails about new products, promotions, and educational content (only if you've opted in), and show you relevant ads on Google and Meta based on your activity.

Security & fraud prevention Verify your identity, secure transactions, and detect fraudulent or suspicious activity.

Customer support Respond to your questions and provide assistance.

Legal compliance Comply with applicable laws, respond to legal requests, and enforce our policies.

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We share information only with:

  • Shopify and the tools that run our store (Recharge for subscriptions, Klaviyo for email, payment processors, shipping carriers)
  • Advertising partners (Google, Meta) for personalized advertising — governed by their own privacy policies
  • Service providers who help us operate (analytics, customer support tools)
  • Legal authorities, if required by law

SHOPIFY

Our store is hosted on Shopify, which also processes some of your personal information to provide and improve the platform. Shopify may use data from your interactions with our store — along with other Shopify merchants — to provide enhanced features (such as fraud prevention and checkout optimization).

For details on how Shopify handles your data and your rights regarding that processing, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

EMAIL & SMS MARKETING

If you've opted in, we send marketing emails about products, promotions, and cognitive performance content via email.

To unsubscribe: Click "Unsubscribe" in any marketing email. You'll continue to receive transactional emails (order confirmations, shipping updates, subscription renewal reminders) regardless of marketing preferences.

COOKIES

We use cookies to keep your cart saved, keep you logged in, understand site usage, and personalize ads. You can manage cookies through your browser settings — disabling some may affect site functionality.

THIRD-PARTY LINKS

Our site may link to third-party websites (e.g., social media, research studies referenced in our content). We're not responsible for the privacy practices of those sites. Review their policies separately.

CHILDREN'S DATA

MYKO is not intended for anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, contact us and we'll delete it.

We do not knowingly sell or share personal information of individuals under 16.

DATA SECURITY & RETENTION

We use SSL encryption, PCI-DSS-compliant payment processing, and restricted internal access to protect your data. No system is 100% secure.

We retain your information as long as needed to provide our Services, maintain your account, comply with legal obligations (e.g., tax records), and resolve disputes.

YOUR RIGHTS

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information (subject to legal exceptions, like order records we must retain)
  • Receive a copy of your data (data portability)
  • Opt out of marketing communications and personalized advertising

To exercise these rights, email us (contact below) with the subject "Privacy Request." We may need to verify your identity before processing your request, and will respond within the timeframe required by applicable law.

You will not be discriminated against for exercising these rights.

California residents: You have rights under the CCPA, including the right to know what data is collected and to opt out of "sale" or "sharing" of personal information. We do not sell personal information.

For rights related to data processed directly by Shopify, visit privacy.shopify.com/en.

INTERNATIONAL TRANSFERS

We currently operate and ship only within the United States. Some of our service providers (e.g., Shopify infrastructure) may process data outside the U.S. as part of standard cloud operations.

COMPLAINTS

If you have concerns about how we handle your information, contact us first (details below). Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted here with a revised "Last updated" date. For material changes, we'll notify you by email.

CONTACT

Questions about this Privacy Policy or your personal information?

Email: support@mykoscience.com

Last updated: June 2026