Refund policy
OUR GUARANTEE
Every MYKO order is backed by a 30-day money-back guarantee.
If you're not satisfied — for any reason — within 30 days of delivery, we'll refund you in full.
No returns required. No fine print. No questions asked.
HOW TO REQUEST A REFUND
- Email support@mykoscience.com with your order number
- Tell us briefly what happened (optional but helpful)
- We'll process your refund within 3 business days
- The refund appears on your original payment method within 5–10 business days depending on your bank
You keep the product. We send the refund.
WHAT'S ELIGIBLE
✅ Any first purchase within 30 days of delivery
✅ First subscription order within 30 days of delivery
✅ Damaged or defective products (anytime)
✅ Wrong product shipped (anytime)
SUBSCRIPTION REFUNDS
Your first subscription order is covered by the 30-day guarantee.
For subsequent subscription orders: if you forgot to skip and were charged for an order you didn't intend to receive, email us within 5 days of the charge and we'll make it right.
Cancelling a subscription and requesting a refund are separate actions — cancelling your subscription does not automatically trigger a refund.
EXCHANGES
Want a different product instead of a refund? Email us within 30 days of delivery. We'll swap it and cover all shipping costs.
REFUND TIMELINE
| Step | Time |
|---|---|
| We process your refund | Within 3 business days |
| Refund appears on your card | 5–10 business days (bank-dependent) |
If 14 business days have passed with no refund, email us — we'll resolve it immediately.
WHAT'S NOT ELIGIBLE
- Requests made after 60 days of delivery
- Products purchased from third-party retailers (contact that retailer directly)
QUESTIONS
Email: support@mykoscience.com Response time: Within 24-48 hours on business days
We stand behind our products. If MYKO didn't work for you, we don't want to keep your money. That's the standard.
Last updated: May 2026